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Returns and Warranty

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100% Satisfaction Guarantee:

Heat Wave Visual® Products are guaranteed. If you don’t love them, we’ll take em back. They are also warrantied against manufacturer defects and breakage for 60 days from the date it was received. We will replace any defective or malfunctioning part at no charge. Scratched lenses or other wear and tear as a result of normal use are not covered by this warranty. For warranty claims please e-mail us info@heatwavevisual.com

 

ANSI Markings:

Each pair of Heat Wave Visual® sunglasses is certified by an ANSI marking (American National Standard Institute) These markings indicate suitability for certain uses. Glasses with markings below Z87 should never be used for anything other than general fashion use.

Ansi Z80.3 Sunglasses with the z80.3 marking meet the ANSI  (American National Standard Institute) requirements for nonprescription general use/fashion sunglasses and eyewear. Each pair features 100% UVA/UVB blocking and impact-resistant lenses.

Ansi Z87  Eyewear with the Z87 marking meet the ANSI Z87.1 requirements for personal eye protection suitable for use in occupational and educational settings. Each pair feature 2.0mm thick impact-resistant lenses for protection against basic impacts. Lenses are also tested and marked with ultraviolet and visible light filter ratings, and feature optical clarity that either meet or exceed the Z87 standard.

Ansi Z87+
Eyewear with the Z87+ marking meet the same requirements as the Z87, but in addition feature mass impact resistance for further protection.

Disclaimer Protective eyewear does not provide unlimited protection. In the occupational or educational environment, protective eyewear is not a substitute for machine guards and other engineering controls. Eye protection should not be relied on to provide complete protection against hazards, but can and should be used in conjunction with machine guards, engineering controls, proper training and safe practices.

Since glasses can fit each wearers face differently it is the responsibility of the wearer to ensure that the eyewear fits and stays secure properly. It is the wearers responsibility to exercise extreme caution in the selection of appropriate eye protection and to ensure they are in compliance with standards.

Furthermore it is the wearers responsibility to make a visual inspection on glasses used in before each use. Protection devices (Z87 devices) which exhibit broken parts, distortion, chipping, cracking, excessive scratching or other defects are unsuitable for use and should not be worn. In the occurrence that glasses have come in contact with any harsh chemicals discontinue use at once. Lastly, if an impact has occurred the use of the eye-wear is not permitted at any time, and the glasses should be discarded or replaced.

Z87, and Z87+ eyewear are not suitable for protection against chemicals, or use requiring side shields, or as substitutes for goggles. Tinted versions should never be used indoors or other low light scenarios where deemed unsuitable.

Glasses being worn as safety glasses / protection devices are to remain as assembled and received by Heat Wave Visual®. Disassembly of any glasses with Z87 or Z87+ markings at any time voids any and all safety claims and Heat Wave Visual cannot guarantee structural integrity, or impact resistance claims.

Not suitable for:
Impact: Chipping, grinding, machining, masonry work, riveting, and sanding
Heat: Furnace operations pouring, casting, hot dipping, gas cutting, and welding.
Chemicals: liquids, acid and chemical handling, degreasing, plating,
Dust: Woodworking, buffing, or other general dusty conditions.

 

Care Instructions:

 

Your Heat Wave Visual® frames and lenses feature coatings that require special care to avoid scratching. Clean lenses only with provided microfiber bag / cloth. If the frame or lens needs additional cleaning use only mild soap and water, or a designated optical cleaning solution. Cleaning lenses with anything other than the provided cloth can scratch or damage the lens and coating. Scratched lenses are not covered under warranty. Always store sunglasses in provided bag, and preferably in a cool dry space, away from excessive heat (such as the dashboard of your car) or direct sunlight.

 

Due to the various chemicals and compounds found in beauty, skin and hair care products it is recommended to keep glasses and lenses clear from creams, sunscreen, makeup, deodorizers, sprays, aerosols, etc. If glasses come in contact with these products, the glasses should be rinsed and cleaned immediately.

 

Arm Removal:

All Heat Wave Visual® sunglasses feature a hardwareless hinge design that allows for no hassle customization and assembly on the fly. With the twist of your wrist you can snap arms in-and-out of place. No screws or tools required. So even if life decides to deal you a wicked curve-ball and your shades are slammed, sat on, etc. it’s rarely a game ruiner. Just snap the arms back into place and you’re good to go.

How to remove Heat Wave Arms 1
With the frame facing away from you and the arm fully extended grab the arm near the hinge firmly with your dominant hand, while holding the frame with your non-dominate hand.
How to remove Heat Wave Arms 2
Then holding both the frame and arm securely simply twist the arm, rolling the arm off of the ball hinge.

Arm Install:

 

It is recommended that arms always be removed and installed in the same direction to increase the longevity of the hinge system. Always remove/install arms fully extended. Removing them at an angle, or when folded can cause premature wear or damage to both the arm and frame.

Heat Wave Visual® replacement arms are available in our arms collection here.

 


How to remove and install lenses:

Most Heat Wave Visual® glasses (with the exception models marked Z87, and RX) feature removable lenses allowing you to swap lenses in and out to adapt to any situation, from to day to night and everything in-between Heat Wave Visual® has your eyes covered.

How to remove Heat Wave lens 1
Holding the frame from the rear use your thumbs to firmly press the lens outwards.
How to remove Heat Wave lens 2
Push the lens completely through the frame until it is fully popped out. (Don't worry, you will not break the lens or frame.) Repeat this motion for both sides.
How to install Heat Wave lens 1
To install the lens grab the frame from the front and use your non-dominant thumb to pop the lens in starting towards the nose bridge.
How to install Heat Wave lens 2
With your dominant thumb apply pressure around the perimeter and guide the remainder of the lens into place. Inspect to ensure that the lens is fully seated in its channel and clean with microfiber before use.

Just like our arms, a wide variety of Heat Wave Visual® lenses are available with different filters, tints and coatings and can be found and purchased in our lens collection here.

Also check out our video on this here:


How to install side shields:

To attached the side shields to your Lazer Face sunglasses simply slide them on from the rear of the arm until it snaps into place on top of the hinge. 

To remove the side shields use one hand to lift the top tab of the side shield and push the shield backwards while using your other hand to firmly hold the glasses.

Gotta get Highly Visual