All approved orders are shipped during normal business hours which are Monday through Friday (excluding weekends and all major holidays)
|Domestic Shipping Method||Transit Time|
|FedEx: Ground/Home Delivery||1-5 business days (weekends and holidays excluded)|
|FedEx: Express Saver||3 businesses days (weekends and holidays excluded)|
|FedEx: 2 Day||2 business days (weekends and holidays excluded)|
|FedEx: Priority Overnight||Next business day (usually before 12pm)|
|FedEx: Standard Overnight||Next business day (before 7pm)|
|USPS Priority Mail||2-7 days (Sundays and holidays excluded) No guaranteed transit time|
All FedEx packages have an estimated delivery date, which is a date that we guarantee that you will receive your package by. If there is a delay for any reason (besides adverse weather) and you receive your order from us any later than the scheduled delivery date, holler at us and we will refund your shipping costs 100%. Just e-mail us for a credit at firstname.lastname@example.org
Again, while 99% of our orders are delivered without any problems every once in a while a mistake is bound to occur. Sometimes these shipping companies lose/damage/misplace a package in transit. While this an unfortunate situation, we are here to help get things back on track. If for any reason * you do not receive your package, items are missing and or damaged your order is covered and insured for 100% of it's value. All you have to do is e-mail us at email@example.com and our customer service team (with your cooperation) will quickly and efficiently start a claim to get you a replacement or a refund as fast as possible.
*Tracking information must show that the package has been delivered .
If you reside outside of the state of California, ALL ORDERS ARE TAX FREE. If you live in the fine and beautiful state of California you should consider yourself to be very fortunate, but you will have to pay for that, and pay the Santa Clara County tax rate on every dollar (and cent).
We will ship smaller parcels via the United States Postal Service. Tracking is limited but delivery dates are for fairly consistent 99% of the time. Although your package is still insured we are only able to guaranteed a transit time with FedEx.
Heatwavevisual.com offers worldwide shipping with both FedEx and USPS. FedEx offers one of the best worldwide services available and your package has a 100% money back guarantee to be delivered. FedEx services are usually all delivered within 1 week (besides standard service to Canada which can take up to 2 weeks).
All approved international orders are processed just like our regular orders. To find your exact shipping rate simply add the items you are looking to purchase to the shopping cart. Once you have done this use the pull down menu in the shopping cart to select your country and then click the "recalculate" button. As soon as the page is refreshed a list of shipping methods and rates should appear. Each rate is exact and you will not be charged anything more than the displayed rate.*
* you may be responsible for applicable taxes and duties charged by your governments customs office.
|International Shipping method||Estimated Shipping transit time|
USPS: Priority Mail
2-4 weeks* (Sundays and holidays excluded)
USPS: Express Mail International (EMS)
1-3 weeks* (Sundays and holidays excluded)
Shipping cost disclaimer:
In order to keep our shipping rates as low as possible the purchaser pays all shipping charges unless otherwise stated. If a package is refused, unable to be delivered, or returned, the customer is responsible for shipping charges. Delivery intercepts, re-routes, and address errors made by customers are subject to additional charges.