Shipping & Handling

Domestic Shipping:

Most domestic shipments are shipped with USPS or a similar carrier to provide you with fastest and most cost efficient service possible.

All approved orders are shipped during normal business hours which are Monday through Friday (excluding weekends and all major holidays)

 

Domestic Shipping methods and Transit times.

Domestic Shipping Method	Transit Time
USPS Ground Advantage	5-7 days (Sundays and holidays excluded) No guaranteed transit time

 

 Insurance & claims:

 

 

Again, while 99% of our orders are delivered without any problems every once in a while a mistake is bound to occur. Sometimes these shipping companies lose/damage/misplace a package in transit. While this an unfortunate situation, we are here to help get things back on track. If for any reason* you do not receive your package, items are missing and or damaged your order is covered and insured for 100% of it's value. All you have to do is e-mail us at info@heatwavevisual.com and our customer service team (with your cooperation) will quickly and efficiently start a claim to get you a replacement or a refund as fast as possible.

*Tracking information must show that the package has been delivered.

 

Sales Tax:

All sales on Heat Wave Visual are subject to local state and county tax.

 

USPS Shipping:

We will ship smaller parcels via the United States Postal Service or similar service (ex: DHL). Tracking is limited but delivery dates are for fairly consistent 99% of the time. Although your package is still insured transit times can vary within the estimated delivery window of 5-10 days.

 

International shipping:

Heatwavevisual.com offers worldwide shipping with USPS.

 

All approved international orders are processed just like our regular orders. To find your exact shipping rate simply add the items you are looking to purchase to the shopping cart. Once you have done this use the pull down menu in the shopping cart to select your country and then click the "recalculate" button. As soon as the page is refreshed a list of shipping methods and rates should appear. Each rate is exact and you will not be charged anything more than the displayed rate.*

 

* you may be responsible for applicable taxes and duties charged by your governments customs office.

 

International Shipping methods and Transit times.

 

Customs, Gifts & Duties:

Please note that we are unable to send out our international orders marked as a gift. The reason for this is that we are registered with our shipping companies as a retailer. If we mark the items as a gift they are more likely to be held by customs. With that said, we try our best to help you avoid hefty tax charges by your government. Usually our international customers luck out and end up not having to pay taxes and duties at all, but in rare instances even though we do our absolute best to help ALL of our customers avoid these taxes there is still a small chance that the customer might end up having to pay for import taxes in the end. Heatwavevisual.com does not and will not pay for import taxes, as this is the sole responsibility of the customer. Please note that these taxes are assessed by your countries customs office and government and can not be controlled, charged or estimated by Heatwavevisual.com


If you have ANY other questions please send us an e-mail at info@heatwavevisual.com

Shipping cost disclaimer:

In order to keep our shipping rates as low as possible the purchaser pays all shipping charges unless otherwise stated. If a package is refused, unable to be delivered, or returned, the customer is responsible for shipping charges. Delivery intercepts, re-routes, and address errors made by customers are subject to additional charges.