All approved orders are shipped during normal business hours which are Monday through Friday (excluding weekends and all major holidays)
|Domestic Shipping Method||Transit Time|
|USPS Ground Advantage||5-7 days (Sundays and holidays excluded) No guaranteed transit time|
Insurance & claims:
Again, while 99% of our orders are delivered without any problems every once in a while a mistake is bound to occur. Sometimes these shipping companies lose/damage/misplace a package in transit. While this an unfortunate situation, we are here to help get things back on track. If for any reason* you do not receive your package, items are missing and or damaged your order is covered and insured for 100% of it's value. All you have to do is e-mail us at email@example.com and our customer service team (with your cooperation) will quickly and efficiently start a claim to get you a replacement or a refund as fast as possible.
*Tracking information must show that the package has been delivered.
All sales on Heat Wave Visual are subject to local state and county tax.
We will ship smaller parcels via the United States Postal Service or similar service (ex: DHL). Tracking is limited but delivery dates are for fairly consistent 99% of the time. Although your package is still insured transit times can vary within the estimated delivery window of 5-10 days.
Heatwavevisual.com offers worldwide shipping with USPS.
All approved international orders are processed just like our regular orders. To find your exact shipping rate simply add the items you are looking to purchase to the shopping cart. Once you have done this use the pull down menu in the shopping cart to select your country and then click the "recalculate" button. As soon as the page is refreshed a list of shipping methods and rates should appear. Each rate is exact and you will not be charged anything more than the displayed rate.*
* you may be responsible for applicable taxes and duties charged by your governments customs office.
|International Shipping method||Estimated Shipping transit time|
USPS: First Class Package International
3-6 weeks* (Sundays and holidays excluded)
Shipping cost disclaimer:
In order to keep our shipping rates as low as possible the purchaser pays all shipping charges unless otherwise stated. If a package is refused, unable to be delivered, or returned, the customer is responsible for shipping charges. Delivery intercepts, re-routes, and address errors made by customers are subject to additional charges.