We understand that when buying online you might not always get what you thought you wanted. If you are unhappy with an item for any reason, we will gladly accept unworn product in its original packaging for full refund within 60 days from the date you received it (does not apply to prescription glasses). All you have to do is simply click the link below and follow the return steps. Domestic returns and exchanges are processed once the return label has been scanned in by USPS and for all international returns they are processed once we receive your package back in the mail.
We provide you with a prepaid label for all returns. For store credit and exchanges the label is provided free of charge and for returns a $3.50 shipping fee is taken from your refund total. The label is e-mailed to you once you submit your return in the link above.
If you have either ordered the wrong product, the wrong size or have received an item that for any reason you are unhappy with, you are responsible for all return shipping charges. If a mistake was made by Heatwavevisual.com please let us know ASAP and we will take full responsibility for the issue and cover all return costs associated with the error.