EZ-Returns & Warranty
100% satisfaction guarantee & 60 day limited warranty
We understand that when buying online you might not always get what you thought you wanted. If you are unhappy with an item for any reason, we will gladly accept product with its original packaging (clothing must not have been washed) for full refund within 60 days from the date you received it. (does not apply to RX)
Domestic returns and exchanges are processed once the return label has been scanned in by USPS and for all international returns they are processed once we receive your package back in the mail.
Return shipping:
If you have either ordered the wrong product, the wrong size or have received an item that for any reason you are unhappy with, you are responsible for all return shipping charges.
If a mistake was made by Heat Wave Visual please let us know ASAP and we will take full responsibility for the issue.
Return shipping within USA
We provide you with a prepaid label for all returns. For store credit and exchanges the label is provided free of charge and for straight returns a $3.50 shipping fee is taken from your refund total. The label is e-mailed to you once you submit your return in the link below.
Return shipping OUTSIDE of the USA (International)
International customers are responsible for all return shipping and handling charges.
To start your return click the link below and follow the return steps, unless the error was made by Heat Wave Visual. If you believe we have made an error, contact customer service: [email protected]
Warranty Issues:
Heat Wave Visual, Inc. guarantees all of its products against manufacturer's defects for a period of 12 months from the date you received it. We will replace any defective or malfunctioning product at no charge to the customer. This warranty does not cover normal wear and tear, including but not limited to: scratched lenses, accidental damage, loss or theft of product, or misuse as determined by Heat Wave Visual, Inc. For all warranties click here:
or e-mail us at [email protected]
RX Eyewear:
All sales are final on prescription eye wear due to the custom nature of this product - No returns or exchanges can be made once the order has been submitted to our optical lab.
or e-mail [email protected]
